Question 1

EMPLOYEE WELCOME

Accepted Answer

In this section, you will find a warm welcome message from our leadership team and insights into our company culture. We believe that understanding our mission, vision, and values is crucial as you begin your journey with us. 
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Question 2

EMPLOYEE HANDBOOK

Accepted Answer

Our Employee Handbook is a comprehensive guide that outlines our policies, procedures, and expectations. It covers important topics such as workplace conduct, attendance, performance evaluations, and more. We encourage you to read through this handbook carefully, as it will help you understand the framework that guides our work environment and your role within it.

Question 3

OUR MISSION | OUR VISION | LEADERSHIP VISION STATEMENT

Accepted Answer

OUR MISSION

TO BE THE BRAND OF CHOICE IN TECHNOLOGY SOLUTIONS TO ENHANCE THE COMMUNITY WE SERVE”

OUR VISION

ENTREPRENEURIAL TECHNOLOGY TO PRODUCE GENERATIONS OF GREAT GRENERATION’S”

LEADERSHIP VISION STATEMENT

To transform the community into an entrepreneurial – centric culture that is focused on excellent valued service through an educational process driven by technology innovation and involvement.

OUR CORE VALUES

BE PROACTIVE / FIND THE ACTION NEEDED. Be proactive, take the initiative.  Don’t wait for action to be assigned. Take personal responsibility for making things happen, somehow some way.

TAKE THE CLIENT EXPERIENCE PERSONALLY. Consider the experience of the client, put you self in their shoes. Ask you self, “Is this the way I would like to be treated?”, “Does the action I’m taking feel like world-class service?”.

MAKE PEOPLE BRAG ABOUT YOU. It is up to you to create an exceptional experience for our clients, subcontractors, vendors, and co-workers. The goal is to have people who interact with our team spread the word about how we are different, special, and exceptional. Create raving fans. You can create EXTRAORDINARY!

DOCUMENT YOUR WORK.  To truly collaborate, your ideas and efforts must be shared.  Documentation is the method for this.  We believe voices fade, but words last forever.  “Drop your breadcrumbs”.

BE DETERMINED.  BE RELENTLESS.  BE FEARLESS.  Retain faith that you will prevail in the end, regardless of the difficulties. “It’s not whether you get knocked down, it’s whether you get back up.”

PRACTICE BLAMELESS PROBLEM SOLVING. Apply your creativity, spirit, and enthusiasm to developing solutions, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again. Get smarter with every mistake. Learn from every experience.

COMMIT TO THE TEAM. Honor your promises to the team.  Keep your word.  Do what you'll say you'll do, big and small.

GET THE POISION OUT. Have the hard conversation now, don’t wait for the right moment, it will never present itself. Face the blunt truths, this is the only way to success, clarity, and health.

LEAVE YOUR NAME ON YOUR WORK. Take pride in your workmanship. Would you be proud to show this to your family, friend, or industry pier? When we look back on our projects, know you did your best and it will stand the test of time.

BE YOUR TRUE SELF. Do not waste time your time or someone else’s by being something you’re not. Your teammates need you and only you, not a copied version of someone or something else. We cannot create authentic and extraordinary with posers.

INCLUDE PASSION IN YOUR ACTS. Put your heart into what you do.  Care about your work.  Make every piece your masterpiece.  Mean it!

DO THE RIGHT THING, ALWAYS. Even if no one is looking, do the thing you know is right. Take the extra minutes to make the difference. End your day knowing you gave it your best and made choices you can be proud of.

KEEP AN OPEN MIND.  Ideas are all around you.  Be non-judgmental.  Celebrate the intelligence in your teammates.

TREAT EACH OTHER WITH RESPECT. We believe in a positive and safe experience for our employees so we can deliver our best work. We do not accept bigotry, racism, or sexism in any form. Do not dare bring these weapons of hate and fear into our house.

SAY WHAT YOU MEAN KNOWING YOU NEED TO SAY IT TO THE TEAM. Backchannel talk is a cancer that will eat a team from the inside out. Be brave and state your concerns to team. Trust you will be heard and respected for your health and the team’s health.

Question 4

Human Resource Portal

Accepted Answer

PAYCHEX is our Payroll and HR Platform here youer able to access your pay stubs, tax documents, and benefits information all in one place. It also makes managing your personal info, time off requests, and other HR tasks much easier and more convenient.

800-741-6277

https://static.wixstatic.com/media/2669f6_9a5fce6d3fac4a439bd32eff8ed9ee04~mv2.jpg

https://www.youtube.com/watch?v=ZENY_xa5rNc

Question 5

What are the system requirements of E Support?

Accepted Answer

Operating System
 
Windows

Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2, SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.
 
Mac OS:
Macintosh OS X 10.6 and above.
 
Linux:
Linux - all versions
 
Android:
KitKat 4.4 and above.
 
iOS:
Version 9.O and above(Compatible with iPhone, iPad and iPod touch).
 
Chrome OS:
Chrome version 16.0 and above.
 
Web Browser:
Internet Explorer 10.0 and above, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.
 
Bandwidth:
Minimum 128 kbps (256 kbps and up recommended).

Question 6

Can a customer terminate the remote session when wants?

Accepted Answer

Yes, the customer can terminate the remote session by clicking on the 'stop sharing' button from the Customer Console.

Question 7

What type of files can I exchange with my clients? Is there any file size limit?

Accepted Answer

All types of files can be exchanged through File Transfer. The maximum file size allowed is 1 GB.

Question 8

Is E Support secure?

Accepted Answer

Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/128-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.

Question 9

Will E Support create any problem since it works through Firewalls and proxies?

Accepted Answer

No, Zoho Assist works with the security settings through outbound HTTPS/SSL connections. Hence it will neither alter firewall, proxy nor NAT settings.

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FREE ON-SITE ANALYSIS