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  • What is E Support
    E Support (powered by ZOHO) is a cloud-based remote support software that helps you to establish a secure connection with a remote computer.
  • How does E Support work?
    The customer needs to install a run-time application on his or her computer after accepting the invitation. Your remote customer can revoke remote control or screen sharing whenever they wish during the remote session. Either you or your remote customer can un-install the application once the attended session is over. In case of Unattended Access, the application gets installed as a service and remains in the remote computer until you choose to remove it.
  • Are connections possible between computers running different operating systems?
    Yes, connections are possible between any combination of operating systems at the remote end (Windows to Mac (or) Mac to Windows (or) Linux to Mac / Windows). However, we do not support Linux OS at the remote end.
  • How E Support is different from conventional Remote Desktop applications?
    Conventional Remote Desktop applications require IP address, computer credentials, and network configurations to initiate a remote support session. But with E Support, your customers can join a remote support session, provided their computer is connected to the internet. It works across all major firewalls, proxies or NAT.
  • What are the system requirements of E Support?
    Operating System Windows Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2, SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016. Mac OS: Macintosh OS X 10.6 and above. Linux: Linux - all versions Android: KitKat 4.4 and above. iOS: Version 9.O and above(Compatible with iPhone, iPad and iPod touch). Chrome OS: Chrome version 16.0 and above. Web Browser: Internet Explorer 10.0 and above, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above. Bandwidth: Minimum 128 kbps (256 kbps and up recommended).
  • Can a customer terminate the remote session when wants?
    Yes, the customer can terminate the remote session by clicking on the 'stop sharing' button from the Customer Console.
  • What type of files can I exchange with my clients? Is there any file size limit?
    All types of files can be exchanged through File Transfer. The maximum file size allowed is 1 GB.
  • Is E Support secure?
    Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/128-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.
  • Will E Support create any problem since it works through Firewalls and proxies?
    No, Zoho Assist works with the security settings through outbound HTTPS/SSL connections. Hence it will neither alter firewall, proxy nor NAT settings.
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