Return Policy

Our Satisfaction Guarantee and Return Policy

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Your satisfaction is our goal. Every product we sell is backed by the manufacturer’s warranty, plus is covered for most products by E Logix IT Satisfaction Guarantee.

 

E Logix IT offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time. Customers may obtain additional details and any applicable updates from E Logix IT sales, which may be reached by calling 704-644-1465 or by emailing info@elogix-it.com.

 

Please note that desktop and laptop computers, tablets, televisions, projectors, cameras, network appliances and equipment sold may be returned within 14 days of the original purchase date. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 15% restocking fee.

 

Because of the nature of certain products and services sold or provided by E Logix IT, the following items are non-returnable:

 

• Delivery, installation, diagnostic and repair work, and other labor.

• Batteries, ink and other consumable items.

• Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.

• Subscription services have their own, individual cancellation policy which varies by service. Please consult the individual provider.

• Software, video games, DVD’s, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.

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RETURN PROCEDURE

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.

 

CREDITS AND REFUNDS

 

Any credit issued by Seller to Customer under this return policy must be used within two (2) years from the date that the credit was issued and may only be used for future purchases of Product and/or Services. Any credit or portion thereof not used within the two (2) year period will automatically expire.

 

• Refunds for orders purchased with a major credit card, on open account or with PayPal, will be issued to the original payment method.

 

CUSTOMER SHIPMENT OF RETURNED MERCHANDISE

 

Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to E LOGIX IT Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. E LOGIX IT reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.

 

• Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. E LOGIX IT reserves the right to refuse the return of incomplete Products. In addition, E LOGIX IT will charge a minimum fifteen percent (20%) restocking fee for returns that are accepted.

 

• Responsibility for Shipping Costs. Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method.

 

• Customer Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Seller is not responsible for loss during such shipment.